Freequently Ask Question
Your most common questions answered clearly and simply.
Pricing & Plans
How do you calculate the cost for your various lawn care services?
Our pricing is based on several factors including the total square footage of your property, the current condition of the landscape, and the specific equipment required for the job. We provide free, customized estimates to ensure accuracy for every client.
What payment methods do you accept, and when is payment due?
We accept all major credit cards, debit cards, and online bank transfers. For one-time services, payment is typically due upon completion. For recurring maintenance plans, we offer convenient monthly billing cycles.
Do you offer any discounts for bundling multiple services together?
Yes! We highly recommend our “Multi-Service Bundles.” By combining services like fertilization, weed control, and mowing into a single seasonal plan, you can save up to 15% compared to booking each service individually.
Can I get a rough estimate over the phone, or do you need to visit my property?
While we can provide a ballpark range based on satellite imagery of your lot size, we prefer a brief on-site visit for the first time. This allows us to identify specific needs like soil quality or hidden obstacles, ensuring your final quote is firm and fair.
Scheduling & Appointment
How far in advance should I book my seasonal maintenance?
To ensure your preferred time slot, we recommend booking at least 2–3 weeks in advance, especially during the peak spring and fall seasons. Our schedule fills up quickly when the weather begins to change.
Do I need to be present at home during the service appointment?
No, your presence is not required. As long as our team has clear access to the service areas (gates unlocked, pets kept indoors), we can perform the work and leave a digital service report or a door hanger to confirm completion.
How do you handle rescheduling due to inclement weather?
Lawn care is weather-dependent. If heavy rain or extreme conditions prevent us from working, we will automatically move your appointment to the next available clear day. You will receive a notification via SMS or email regarding the new time.
Can I change or skip a scheduled visit in my maintenance plan?
Certainly. We request at least 48 hours’ notice if you need to skip or reschedule a planned visit. This allows us to adjust our routes and offer the slot to another customer on our waiting list.